Glass N Tint - Terms of Service

Glass n Tint

Effective Date: April 19, 2026

1. Agreement to Terms

By accessing and using the website glassntint.com, requesting services from Glass n Tint, communicating with us via SMS, email, phone, or any other channel, or entering into any transaction with us, you ("User" or "you") agree to be bound by these Terms of Service ("Agreement" or "Terms"). If you do not agree to all terms and conditions contained herein, you may not use our services or website.

These Terms of Service apply to all customers, prospective customers, website visitors, and any individuals who opt in to receive communications from Glass n Tint, including SMS messages, emails, phone calls, and voicemail.

2. Eligibility & Age Requirement

Age Restriction

By using Glass n Tint's services, accessing our website, or communicating with us, you represent and warrant that you are at least 18 years old and possess the legal capacity to enter into this agreement.

If you are under 18 years old, you may not use our services, request appointments, or provide personal information to Glass n Tint. Parents or legal guardians may not use these services on behalf of minor children without prior written consent from Glass n Tint.

Verification

Glass n Tint reserves the right to request proof of age at any time. We may cancel services or terminate your access if we determine you do not meet the age requirement.

3. Description of Services

Glass n Tint provides mobile automotive glass and window tinting services in California. Our services include:

Automotive Glass Services: Glass repair, replacement, and installation for vehicles

Window Tinting Services: Professional window tinting application and installation

Service Communications: SMS appointment reminders, confirmations, service updates, and order status notifications

We operate as a mobile service provider, traveling to customers' locations to perform services. All services are performed by trained, professional technicians in accordance with industry standards and applicable laws.

4. User Responsibilities

When you use Glass n Tint's services or communicate with us, you agree to:

Accurate Information

Provide accurate, current, and complete information when requesting services or communicating with us

Keep your phone number, email address, and other contact information current

Notify us immediately if any information changes

Lawful Use

Use our services for lawful purposes only

Not provide false, misleading, or fraudulent information

Not impersonate any person or entity

Not engage in any conduct that violates local, state, or federal laws

Respectful Communication

Communicate respectfully with our team members

Not engage in harassment, threats, or abusive behavior

Not use offensive or vulgar language when interacting with Glass n Tint staff

Property Access

Ensure safe access to your vehicle and the location where service will be performed

Provide accurate directions and location details

Ensure the vehicle is parked safely and legally

Inform us of any safety hazards or special access requirements in advance

5. Acceptable Use

You agree NOT to:

Use Glass n Tint's services in any unlawful manner or for any unlawful purpose

Violate any applicable laws, rules, or regulations

Infringe upon the intellectual property rights of Glass n Tint or any third party

Attempt to gain unauthorized access to our systems or data

Transmit viruses, malware, or any harmful code through communications with us

Spam, harass, threaten, or abuse our staff

Engage in fraudulent transactions or provide false billing information

Attempt to reverse engineer, disassemble, or decompile our systems or processes

Interfere with the operation of our website or services

Resell or redistribute our services without authorization

6. Payments & Billing

Service Pricing

All service prices are quoted before work begins, unless otherwise agreed in writing

Pricing is subject to change based on the scope of work and market conditions

Glass n Tint reserves the right to provide updated quotes if the work scope changes

Payment Terms

Payment is due upon completion of service, unless other arrangements are made in writing

We accept cash, check, credit card, and other agreed payment methods

Late payments may incur interest charges as permitted by law

Overdue invoices may result in suspension of services and collection action

Billing Disputes

Report any billing discrepancies within 30 days of the service date

We will investigate and respond within 15 business days

Refunds & Cancellations

Refund eligibility is determined on a case-by-case basis

Work performed is non-refundable unless the service fails to meet professional standards

Cancellations made less than 24 hours before appointment may incur a cancellation fee

Refund requests must be submitted in writing within 30 days of service

7. Intellectual Property

Our Intellectual Property

Glass n Tint retains all intellectual property rights in:

Our website, including design, layout, graphics, photos, and content

Our brand names, logos, trademarks, and service marks

Our systems, processes, methods, and business information

Marketing materials, videos, and promotional content

You may not reproduce, distribute, modify, or use any of these materials without our express written consent.

User Content

Any information, photos, reviews, or content you submit to Glass n Tint may be used by us for business purposes, including testimonials and marketing, unless you explicitly opt out in writing.

8. Disclaimers

AS-IS SERVICE

Glass n Tint provides services and content "AS IS" without warranties of any kind, express or implied, including:

Warranties of merchantability, fitness for a particular purpose, or non-infringement

Warranties regarding the timeliness, quality, accuracy, or completeness of services

Warranties that services will be uninterrupted, error-free, or virus-free

Warranties regarding the suitability of our services for your needs

RESULTS NOT GUARANTEED

We do not guarantee specific results from our services. Professional workmanship standards are applied; however, factors beyond our control may affect outcomes.

THIRD-PARTY SERVICES

Glass n Tint is not responsible for the performance, content, or services provided by third-party platforms, including GoHighLevel, payment processors, appointment systems, or any other tools we use to serve you. You use third-party services at your own risk and should review their respective terms and privacy policies.

VEHICLE CONDITION

Glass n Tint is not responsible for pre-existing damage to vehicles, hidden defects, or damage caused by factors outside our control during service delivery.

9. Limitation of Liability

To the maximum extent permitted by law:

LIABILITY CAP

Glass n Tint's total liability for any claim arising out of or related to these Terms or our services shall not exceed the amount you paid for the specific service in question, or $500, whichever is less.

EXCLUDED DAMAGES

In no event shall Glass n Tint be liable for:

Indirect, incidental, special, consequential, or punitive damages

Loss of profits, revenue, data, or business opportunity

Damage to vehicles or property

Personal injury or bodily harm

Any damages arising from service delays or cancellations

Lost wages or time away from work

LIMITATION APPLIES

These limitations apply even if Glass n Tint has been advised of the possibility of such damages, and even if limited remedies fail of their essential purpose.

10. Indemnification

You agree to indemnify and hold harmless Glass n Tint, its owners, employees, agents, and representatives from any claims, damages, losses, or expenses (including attorney fees) arising from:

Your use of our services

Your violation of these Terms of Service

Your violation of any applicable law or regulation

Your infringement of third-party intellectual property rights

Your breach of warranty or representation

Your violation of third-party rights

Your conduct or negligence while using our services

11. Termination

Termination of Services

Glass n Tint may terminate your access to services or cancel future appointments at any time, in our sole discretion, for:

Violation of these Terms of Service

Non-payment or late payment

Abusive or threatening behavior toward our staff

Fraudulent transactions or false information

Conduct that harms our business or reputation

Non-compliance with applicable laws

Any other reason, with or without cause

Effect of Termination

Upon termination, your right to use our services immediately ceases. Outstanding balances remain due and payable. Termination does not relieve you of obligations incurred before termination.

Continuation of Obligations

Sections that address confidentiality, intellectual property, indemnification, limitation of liability, and governing law shall survive termination of these Terms.

12. SMS Messaging Terms

Opt-In Consent

By providing your mobile phone number to Glass n Tint, whether through our website, in person, by telephone, or by text message, you are consenting to receive SMS text messages from us. This SMS messaging program is voluntary, and you will only receive messages after opting in.

Message Types

When you opt in to Glass n Tint's SMS program, you will receive the following types of messages:

Glass n Tint will send you appointment reminders, appointment confirmations, service updates, and overall updates on your order status. These messages help you stay informed about your scheduled services and any important information regarding your glass or tinting service.

Message Frequency

You will receive appointment reminders and confirmations. Message frequency varies depending on your service schedule. If you have an appointment scheduled, you may receive a reminder text 24 hours before your appointment and a confirmation when your service is complete. You may also receive service updates if there are changes to your appointment or order status. Frequency depends on your interaction with our business.

Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Opt-Out Instructions

You can cancel the SMS service at any time. Just text STOP to 657-289-9189. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

You may also opt out by:

Emailing us at [email protected] with "STOP" or "Unsubscribe" in the subject line

Calling us at 657-289-9189 and requesting to be removed from our SMS list

Help and Support

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

If you have technical questions about SMS delivery or carrier issues, please contact your wireless carrier, as they may be able to provide specific information about message delivery.

Carrier Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier networks and infrastructure. Glass n Tint is not responsible for messages that are not delivered due to carrier failure, network issues, or other factors outside our control.

Not a Condition of Purchase

Opting in to receive SMS messages from Glass n Tint is completely voluntary and is not a condition of purchasing or receiving our services. You may use our services without opting in to the SMS program. Refusing to receive SMS messages will not affect your ability to request or receive Glass n Tint services.

Privacy and Data Protection

Your mobile phone number and SMS opt-in data are protected in accordance with our Privacy Policy and are never sold, shared, or rented to third parties or affiliates for marketing purposes. Your consent information is used solely to deliver the SMS messages you have requested and to comply with legal requirements.

If you have any questions regarding privacy, please read our privacy policy: glassntint.com/privacy

Compliance

Glass n Tint's SMS program complies with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), A2P 10DLC standards, and wireless carrier requirements. We maintain current records of all opt-ins and opt-outs and will honor your preferences in accordance with law.

13. Intellectual Property Rights

Ownership

All content on glassntint.com, including text, graphics, logos, images, audio, video, software, and other materials, is the property of Glass n Tint or its content suppliers and is protected by copyright and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to view and use the website for personal, non-commercial purposes only. You may not:

Reproduce, modify, distribute, or display any content without permission

Remove any copyright or proprietary notices

Use any content for commercial purposes

Create derivative works from the content

Reverse engineer or attempt to extract source code

Trademarks

Glass n Tint, our logos, and other trademarks are protected intellectual property. You may not use these marks without express written consent.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding relating to these Terms must be brought exclusively in the state or federal courts located in Orange County, California. You consent to the exclusive jurisdiction of these courts and waive any objection to venue.

15. Dispute Resolution

Informal Resolution

Before pursuing formal legal action, we encourage you to contact us to resolve disputes informally:

Email: [email protected]

Phone: 657-289-9189

Mailing Address: 1521 S Grand Ave, Santa Ana, CA 92705

We will attempt to resolve your concern within 30 days of your contact.

Binding Arbitration (Optional)

For disputes that cannot be resolved informally, you and Glass n Tint agree to submit to binding arbitration rather than litigation. Arbitration will be conducted under the rules of the American Arbitration Association (AAA). Each party will bear its own costs, and the arbitrator will award costs and fees as permitted by law.

By agreeing to arbitration, you waive the right to a jury trial and the right to participate in a class action lawsuit.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy (glassntint.com/privacy), constitute the entire agreement between you and Glass n Tint regarding your use of our services and website. These Terms supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether written or oral.

17. Severability

If any portion of these Terms is deemed invalid, unenforceable, or unlawful by a court of competent jurisdiction, that portion shall be severed, and the remaining portions shall remain in full force and effect. If a provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable while preserving intent.

18. Waiver

No waiver of any term or condition of these Terms shall be effective unless made in writing and signed by Glass n Tint. A waiver of any breach of these Terms does not constitute a waiver of any subsequent breach or a waiver of the term or condition itself.

19. Amendments to Terms

Right to Modify

Glass n Tint reserves the right to modify these Terms of Service at any time. Changes become effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of the modified Terms.

Notification of Changes

For material changes, we will provide notice by:

Posting the updated Terms with a new "Last Updated" date on our website

Sending an email notification to customers with contact information on file

Posting a notice on our website

We recommend reviewing these Terms periodically to stay informed of any changes.

20. Force Majeure

Glass n Tint is not responsible for failure to perform or delays in performance due to causes beyond our reasonable control, including:

Acts of God (natural disasters, severe weather, etc.)

War, terrorism, or acts of violence

Government actions or regulations

Pandemics or public health emergencies

Utility failures or infrastructure damage

Other unforeseen circumstances

21. Contact Information

If you have questions, concerns, or need to report violations of these Terms of Service, please contact us:

Glass n Tint

📧 Email: [email protected]

📞 Phone: 657-289-9189

🏢 Mailing Address: 1521 S Grand Ave Santa Ana, CA 92705

We will respond to inquiries within 30 days of receipt.

22. Acknowledgment

By using Glass n Tint's services or accessing our website, you acknowledge that:

You have read and understood these Terms of Service

You agree to be bound by these Terms

You have the authority to enter into this agreement

You understand the limitations of liability and disclaimers contained herein

Last Updated: April 19, 2026

Important Notice

These Terms of Service are designed to comply with applicable laws, including A2P 10DLC requirements for SMS messaging programs. Glass n Tint is committed to transparent, lawful business practices and compliance with all regulations governing digital communications and customer data protection. For questions regarding SMS compliance, privacy practices, or regulatory requirements, please contact us at [email protected].