Glass N Tint - Privacy Policy

Glass n Tint

Effective Date: April 19, 2026

Introduction

Glass N Tint ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when interacting with our business. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information across all channels, including our website (octinted.com), communications platforms, advertisement campaigns, and customer service operations.

This policy applies to all information we collect about you, whether you are a customer, website visitor, lead, or prospective customer. By accessing our website, using our services, or communicating with us, you agree to this Privacy Policy.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide to us, including:

Contact Information: Name, phone number, email address, mailing address, and vehicle information

Service Requests: Details about the glass or tinting services you request, vehicle make/model/year, and appointment preferences

Communication History: Messages sent via SMS, email, phone, or other channels

Payment Information: Billing address and payment method (processed securely through third-party payment processors)

Feedback: Reviews, testimonials, and customer feedback about our services

Information Collected Automatically

When you visit our website or interact with our digital properties, we automatically collect:

Website Usage: Pages visited, time spent on pages, links clicked, and referral sources

Device Information: Device type, operating system, browser type, and IP address

Cookies & Tracking Technology: We use cookies and tracking pixels to understand your browsing behavior, improve website performance, and deliver targeted advertisements

Location Data: General location information based on IP address (not precise GPS data)

Information from Third-Party Sources

We may receive information about you from:

Advertising Platforms: Facebook, Instagram, and Google may share lead information when you interact with our ads

Publicly Available Sources: Information about your vehicle or business that may be publicly listed

How We Collect Information

Direct Collection Methods

Website forms (appointment requests, contact forms, service inquiries)

Phone calls and voicemail messages

SMS text messages and replies

Email communications

In-person interactions or appointments

Social media messages and interactions

Automated Collection Methods

Cookies placed on your browser

Tracking pixels embedded in emails and website pages

Server logs and analytics platforms

Mobile app data (if applicable)

Retargeting pixels from advertising platforms

How We Use Information

Glass N Tint uses the information we collect for the following purposes:

Service Delivery & Operations

Processing and fulfilling service requests and appointments

Communicating with you about your services, updates, and changes

Providing customer support and responding to inquiries

Managing appointment scheduling and reminders

Processing payments and billing

Marketing & Communications

Sending promotional offers, discounts, and service updates

Conducting marketing campaigns via email, SMS, and phone

Requesting customer reviews and feedback

Advertising our services through digital channels

Personalizing your experience on our website

Analytics & Improvement

Analyzing website usage and performance

Understanding customer preferences and behavior

Improving our services, website, and customer experience

Testing new features and optimizing our digital properties

Conducting business research and development

Compliance & Safety

Complying with applicable laws and regulations

Protecting our legal rights and the rights of our customers

Preventing fraud and unauthorized access

Maintaining accurate business records

SMS & Communications

How SMS Works

When you provide your mobile phone number to Glass n Tint (whether through our website, in-person, by phone, or via text message), you are opting in to receive text messages from us. This opt-in may include:

Service Confirmations: Appointment confirmations, reminders, and updates

Marketing Messages: Promotional offers, service specials, and business updates

Customer Support: Responses to questions and support requests

Surveys & Feedback: Requests for reviews and customer satisfaction feedback

Message Frequency & Rates

The frequency of messages will vary depending on your interactions with our business. Some months you may receive several messages; other months you may receive none. Message and data rates may apply depending on your mobile carrier plan.

Opt-In Is Not a Condition of Purchase

Receiving SMS messages from Glass n Tint is voluntary. Opting in to text messages is not a condition of purchasing our services. You can refuse to receive SMS messages or change your preference at any time without affecting your ability to purchase or receive services from us.

Opt-Out Instructions

To stop receiving text messages from Glass n Tint:

Reply STOP to any text message from us

Call us at 657-289-9189 to opt out

You will receive a confirmation message when you opt out. After opting out, you will no longer receive promotional or marketing SMS messages. However, we may continue to send transactional messages related to active service appointments or requests.

HELP & Support

If you have questions about our SMS messages or this program:

Reply HELP to any text from us for additional information

Email us at [email protected]

Call us at 657-289-9189

SMS Consent Data Protection

Glass n Tint does not share your text message opt-in data, consent records, or mobile phone number with any third parties or affiliates for marketing or promotional purposes. Your SMS consent information is protected and used solely to:

Deliver the messages you have consented to receive

Comply with SMS regulations and carriers

Process your opt-out requests

Maintain accurate records of your communications preferences

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services necessary to deliver your messages. This means that while GoHighLevel (our CRM platform) stores and processes your information to send SMS messages on our behalf, your opt-in data remains protected and is not sold, rented, or shared with marketers or third parties.

Data Sharing Policy

Who We Share Your Information With

Glass n Tint shares customer information only in limited circumstances and never for marketing or promotional purposes:

Service Providers & Processors

We may share your information with service providers who assist us in operating our business, including:

GoHighLevel (CRM Platform): Stores customer contact information, communication history, appointment data, and automation workflows to deliver services on our behalf

Payment Processors: Share billing and payment information to process transactions securely

Email & Communications Platforms: Limited information needed to deliver emails and SMS messages

Appointment & Scheduling Services: Information necessary to confirm and manage appointments

Website Hosting & Analytics: Aggregated data to maintain and improve our website

These service providers are contractually obligated to maintain the confidentiality of your information and use it only for purposes of providing services to us.

Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

Comply with court orders, subpoenas, or legal processes

Protect the security or integrity of our services

Protect the rights, privacy, safety, or property of Glass n Tint, our customers, or the public

Detect, prevent, or address fraud, security, or technical issues

What We Never Do With Your Information

Glass n Tint explicitly does not:

Sell your information to any third parties or data brokers

Rent your information to marketers or advertisers

Share SMS opt-in data or consent records with any third parties for any purpose, except service providers necessary to deliver SMS messages

Share lead information or contact data with affiliates or unrelated businesses for marketing purposes

Use your information for purposes other than those stated in this policy without your explicit consent

Disclose mobile phone numbers to third parties or use them for purposes beyond what you consented to

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies & Tracking Technologies

What Are Cookies?

Cookies are small files stored on your device that help us recognize you, remember your preferences, and understand how you use our website.

How We Use Cookies

Glass n Tint uses cookies for:

Website Functionality: Remembering your preferences and login information

Analytics: Understanding how visitors use our website and which pages are popular

Advertising: Delivering targeted ads on Facebook, Instagram, and Google based on your browsing behavior

Retargeting: Showing you relevant ads when you visit other websites after visiting ours

Tracking Pixels

We use tracking pixels (small, invisible images) in emails and on web pages to:

Measure email open rates and click-through rates

Track website visitor behavior

Create audiences for targeted advertising

Understand customer engagement with our content

Opt-Out Options

You can control cookies through:

Browser Settings: Most browsers allow you to refuse cookies or alert you when a cookie is being sent

Opt-Out Tools: Visit www.aboutads.info or www.networkadvertising.org to opt out of behavioral advertising

Google Analytics: Use the Google Analytics Opt-Out Browser Add-on

Do Not Track: Some browsers include a "Do Not Track" feature; we honor these requests where applicable

Please note that refusing cookies may limit your ability to use certain features of our website.

Data Security Practices

Protecting Your Information

Glass n Tint takes the security of your information seriously. We implement appropriate technical, administrative, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction, including:

Encrypted Communications: SSL/TLS encryption for website forms and sensitive data transmission

Secure Servers: Industry-standard servers and hosting with regular security updates

Access Controls: Limited employee access to personal information on a need-to-know basis

Password Protection: Strong password requirements for accounts

Data Minimization: Collecting only information necessary for stated purposes

Limitations of Security

While we implement strong security measures, no system is completely immune to unauthorized access. We cannot guarantee absolute security of your information transmitted over the internet.

Data Retention

Glass n Tint retains your information for as long as necessary to:

Fulfill the purposes for which it was collected

Comply with legal and regulatory requirements

Resolve disputes

Enforce our agreements

Retention Periods

Service Records: Retained for the duration of our customer relationship plus 7 years for legal and tax compliance

Marketing Opt-In Data: Retained until you opt out, plus retention period required by SMS regulations (typically 18 months minimum)

Website Cookies: Typically expire after 1-2 years; analytics data retained for 26 months

Email Communications: Retained for 3 years unless you request deletion

You may request deletion of your information at any time by contacting us, subject to legal and contractual retention requirements.

Third-Party Services

GoHighLevel Platform

Glass N Tint uses GoHighLevel (GHL) as our primary customer relationship management (CRM), funnel builder, automation, and communications platform. GoHighLevel:

Stores your contact information, communication history, and service requests

Manages appointment scheduling and reminders

Processes SMS, email, and other automated communications

Tracks customer interactions and engagement

Enables targeted marketing campaigns

GoHighLevel acts as a data processor on our behalf. Your information is subject to GoHighLevel's privacy practices and data processing agreements. GoHighLevel is bound by contractual obligations to protect your data and use it only for purposes we authorize.

Advertising Platforms

We run advertising campaigns on:

Facebook & Instagram: May collect and share information about your interactions with our ads

Google: May use cookies and identifiers to serve relevant ads

These platforms have their own privacy policies. Review their policies at:

Facebook: www.facebook.com/privacy

Google: www.google.com/privacy

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. Review their privacy policies before providing personal information.

Your Rights & Choices

California Residents (CCPA)

If you are a California resident, you may have the right to:

Know what personal information we collect and how we use it

Delete certain personal information we hold about you

Opt-Out of the sale or sharing of your personal information (note: Glass n Tint does not sell or share personal information for marketing purposes)

Non-Discrimination: We do not deny services or charge different prices based on your exercise of privacy rights

To exercise these rights, contact us at [email protected] or 657-289-9189.

All Residents

Regardless of location, you have the right to:

Access your information and receive a copy of your data

Correct inaccurate information

Delete your information (subject to legal retention requirements)

Opt-Out of marketing communications

Manage your communication preferences

Request information about how we use your data

Opt-Out Instructions

Marketing Communications

To opt out of marketing emails or other promotional communications:

Click the "Unsubscribe" link at the bottom of any marketing email

Email us at [email protected] with "Unsubscribe" in the subject line

Call us at 657-289-9189

SMS Messages

To stop receiving text messages:

Reply STOP to any text from Glass n Tint

Email us at [email protected]

Call us at 657-289-9189

Cookies & Tracking

To opt out of cookies and tracking:

Adjust your browser privacy settings

Use cookie management tools

Visit www.aboutads.info to opt out of behavioral advertising

Children's Information

Glass N Tint's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will promptly delete such information. If you believe we have collected information from a minor, please contact us immediately at [email protected].

Changes to This Policy

Glass n Tint may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date

Sending you an email notification if we have your email address

Obtaining your consent, if required by law

Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Glass n Tint

📧 Email: [email protected]

📞 Phone: 657-289-9189

🏢 Mailing Address: 1521 S Grand Ave Santa Ana, CA 92705

We will respond to your inquiry within 30 days of receipt.

Last Updated: April 19, 2026

Important Notice for SMS Compliance

This Privacy Policy complies with A2P 10DLC (Application-to-Person, 10-Digit Long Code) requirements established by wireless carriers and regulatory bodies. Glass n Tint is committed to responsible SMS marketing practices and maintains full compliance with all applicable regulations, including TCPA (Telephone Consumer Protection Act) and GDPR requirements where applicable.